SM Supermalls conducts a Joint Tactical Inspection

Engr. Antolin V. Paule (center) during the Joint Tactical Inspection.

To ensure the safety of all its customers and clients, SM management conducted a Joint Security Tactical Inspection and Fire Prevention Seminar at SM City Calamba as a part of their corporate responsibility to provide complete customer service which has always been a key concern of SM Supermalls. The said assembly was participated by three (3) malls namely: SM City Calamba, SM City San Pablo, and SM City Santa Rosa.

The mall’s security, maintenance and engineering personnel gathered for the yearly inspection led by SM Supermalls Senior Vice President for Engineering and Security Affairs, Engr. Antolin V. Paule. Mr. John Jason T. Terrenal – Senior Assistant Vice President for Operations - South, Ms. Aurea Angelica P. Toreja – Assistant Vice President for Operations - South 3, PSSUPT. Nolasco Kalalo Bathan - Deputy for Regional Director’s Office PRO CALABARZON, Mr. Almus J. Alabe - SAVP for SCMC-CRS, and Col. Felipe H. Buena - (RET.) VP, CRS-SM Retail also graced the inspection.

During the JTI, uniforms and equipment were checked and inspected to conform to the standards set by the company and the minimum requirements of the PNP SOSIA. The inspection is done individually, from head to foot, following very distinct and unique procedures. Aside from the individual clothing and equipment, armaments and issued firearms were also inspected. Communication equipment and other support gadgets were also tested to ensure that they are always functional and ready to use.

During the program, Mr. Antolin V. Paule awarded the Certificate of Commendation to CRS & SM Security Force.

 

SM’s Customers Relations Services (CRS) believes that every SM security personnel are at the forefront of customer service. CRS also believes that the work of security personnel is not easy, but this should not adversely affect in any way the quality of service to customers. Instead, the security personnel should exert effort to improve the performance of their duties. This also aims to keep the standard high on the security requirements of the security providers which includes protocols for emergencies, accidents, alertness, equipment and firearms. (KCT/Ronda Balita)